Delivery
Posted from Oxford
Everything goes by Royal Mail, tracked, in packaging that is plain on the outside and padded on the inside. Orders leave the studio a few days after they are placed, because most of what you see here is made rather than picked off a shelf.
Last updated 6 September 2026
How long before it is posted
Pieces that are in stock leave the studio within 2–3 working days. Made-to-order pieces — the birthstone choker, anything from the designer — take up to 5 working days, because they are strung once you have chosen.
The delivery estimates below start from the day the parcel is handed over, not the day you ordered.
Rates
United Kingdom
| Tracked 48Royal Mail, tracked | 2–4 working days | £4.00 |
| Tracked 24Royal Mail, tracked | 1–2 working days | £5.00 |
Outside the UK, everything goes by Royal Mail International Tracked, priced for the country it is going to.
Europe
| Austria | 5–10 working days | £13.00 |
| Belgium | 5–10 working days | £12.00 |
| Bulgaria | 5–10 working days | £13.00 |
| Croatia | 5–10 working days | £13.00 |
| Cyprus | 5–10 working days | £13.00 |
| Czechia | 5–10 working days | £13.00 |
| Denmark | 5–10 working days | £11.00 |
| Estonia | 5–10 working days | £13.00 |
| Finland | 5–10 working days | £13.00 |
| France | 5–10 working days | £12.00 |
| Germany | 5–10 working days | £10.00 |
| Greece | 5–10 working days | £13.00 |
| Hungary | 5–10 working days | £13.00 |
| Iceland | 5–10 working days | £17.00 |
| Ireland | 3–7 working days | £9.00 |
| Italy | 5–10 working days | £12.00 |
| Latvia | 5–10 working days | £13.00 |
| Liechtenstein | 5–10 working days | £17.00 |
| Lithuania | 5–10 working days | £13.00 |
| Luxembourg | 5–10 working days | £13.00 |
| Malta | 5–10 working days | £13.00 |
| Monaco | 5–10 working days | £11.00 |
| Netherlands | 5–10 working days | £11.00 |
| Norway | 5–10 working days | £15.00 |
| Poland | 5–10 working days | £12.00 |
| Portugal | 5–10 working days | £13.00 |
| Romania | 5–10 working days | £17.00 |
| Slovakia | 5–10 working days | £13.00 |
| Slovenia | 5–10 working days | £13.00 |
| Spain | 5–10 working days | £12.00 |
| Sweden | 5–10 working days | £12.00 |
| Switzerland | 5–10 working days | £14.00 |
North America
| Canada | 7–21 working days | £21.00 |
| Mexico | 7–21 working days | £25.00 |
| United States | 7–21 working days | £18.00 |
Asia Pacific
| Australia | 7–21 working days | £20.00 |
| China | 7–21 working days | £14.00 |
| Hong Kong | 7–21 working days | £20.00 |
| India | 7–21 working days | £22.00 |
| Indonesia | 7–21 working days | £25.00 |
| Japan | 7–21 working days | £22.00 |
| Macau | 7–21 working days | £28.00 |
| Malaysia | 7–21 working days | £25.00 |
| New Zealand | 7–21 working days | £21.00 |
| Philippines | 7–21 working days | £25.00 |
| Singapore | 7–21 working days | £28.00 |
| South Korea | 7–21 working days | £25.00 |
| Taiwan | 7–21 working days | £25.00 |
| Thailand | 7–21 working days | £21.00 |
| Vietnam | 7–21 working days | £25.00 |
Middle East & Africa
| Bahrain | 7–21 working days | £25.00 |
| Egypt | 7–21 working days | £25.00 |
| Ghana | 7–21 working days | £25.00 |
| Israel | 7–21 working days | £25.00 |
| Kenya | 7–21 working days | £25.00 |
| Kuwait | 7–21 working days | £25.00 |
| Mauritius | 7–21 working days | £25.00 |
| Nigeria | 7–21 working days | £25.00 |
| Qatar | 7–21 working days | £25.00 |
| Saudi Arabia | 7–21 working days | £25.00 |
| South Africa | 7–21 working days | £25.00 |
| Türkiye | 5–10 working days | £16.00 |
| United Arab Emirates | 7–21 working days | £25.00 |
Latin America
| Argentina | 7–21 working days | £25.00 |
| Brazil | 7–21 working days | £23.00 |
| Chile | 7–21 working days | £25.00 |
| Colombia | 7–21 working days | £25.00 |
| Costa Rica | 7–21 working days | £25.00 |
| Jamaica | 7–21 working days | £25.00 |
| Panama | 7–21 working days | £25.00 |
| Peru | 7–21 working days | £25.00 |
| Uruguay | 7–21 working days | £25.00 |
Somewhere not listed? Delivery there is £28.00, 7–21 working days.
UK Tracked 48 is free once your basket reaches £50.00. The free rate applies to Tracked 48 only — Tracked 24 stays chargeable, so an upgrade is never given away by accident.
Need something sooner? Royal Mail Special Delivery can be arranged on request and is quoted case by case — it is not offered as a flat rate at checkout.
Customs and duties outside the UK
Orders sent outside the UK may attract import duty, tax, or a handling fee on arrival. These are set by the destination country and are not included in what you pay here. They are the recipient’s to settle, and I have no way to calculate or prepay them.
A parcel refused at customs and returned to me will be refunded less the delivery cost and any charges Royal Mail passes on.
If it does not arrive
Every parcel is tracked, so the first step is the tracking link in your dispatch email, or the order lookup if you checked out as a guest.
Royal Mail does not treat a parcel as lost straight away: 10 working days after the due date for UK post, and 20 for international. Once that point is reached, tell me and I will either remake the piece or refund you — you do not have to chase Royal Mail yourself. If a one-of-a-kind piece cannot be remade, it is a refund.
Do please check the address before you pay. A parcel sent to an address you gave me and delivered there is not lost, and I cannot refund it.
Anything else
Changed your mind rather than lost the parcel? That is the returns page. Anything else, write to hello@tengology.com.